General Refund Policy

Refunds: The Passenger (as described in our Terms and Conditions) has the right to a reimbursement of all amounts paid minus the cost of all reservations and administrative and compensation fees (“Penalties”). All Penalties are due from The Change or Cancellation Date. If Penalties are higher than all amounts paid, the Passenger must pay immediately the remaining difference to us or to Other Suppliers directly when it is so indicated. Other Suppliers are tour operators, airlines, cruise lines, travel insurance companies, hotels or other travel suppliers that may participate in the reservation.

How to Obtain a Refund: To request a refund, you must mail (by U.S. postal service or national courier) a written request to:

                                                               Super SL Tours & Travel, LLC
                                                               Accounting Department
                                                               22516 SW 102nd Court
                                                               Miami, Florida 33190
                                                               United States of America
                                                               Fax: 786 293 8555
                                                               Email address: accounting@supersltours.com

Written requests for a refund should contain The Passenger’s address, be signed by the person who is named as the primary contact person for The Passenger, and should include the following information:
          1. All travelers’ name entitled to the refund;
          2. address and other relevant contact information;
          3. date of departure of the trip, or first date of first travel service requested to us, or, in case of accommodations only, first date of stay;
          4. reservation/booking references;
          5. reason why you are requesting a refund;
          6. promise of rendition of all possible travel documents related to travel services the refund is being requested for;

Final approval of your refund request may require that you return all travel documents and any accompanying travel materials at your expense as requested by Super SL Tours & Travel LLC. The timeliness of a refund request will be determined by the postmark on your letter.

The Passenger has 30 days to request a refund counting from The Change or Cancellation Date. No refunds will be processed after the applicable refund period has passed.

Changes and Cancellations: The Passenger has always the right to change or cancel a reservation. Changes and cancellations attributed to The Passenger are subject to Penalties. The Passenger must notify us immediately if changes, corrections or cancellations are required. All requests to change or cancel a reservation, before or during the trip, must be communicated to us by certified mail, fax, or email along with authorization to charge any Penalties involved. The Change or Cancellation Date is the day we receive a written document in which The Passenger makes this request. The Passenger has to ensure these notifications arrive to us in a timely manner. If The Passenger changes a reservation we may charge up to a $50 administrative fee per person, including name changes. If The Passenger cancels a reservation we may charge up to a $75 administrative fee per person. The Passenger assumes full responsibility for those Penalties.

Other Supplier’s Fees: Our Penalties for changing or cancelling reservations are additional to any Penalties that Other Suppliers may apply. Please note that some of those Other Suppliers may sometimes charge Penalties of 100% of the total cost of the reservation (Non-refundable Services). The Passenger assumes full responsibility for all those Penalties too, so we always recommend to contact the travel supplier directly or us for details. Unawareness of these Penalties does not exclude from this responsibility.

Miscellaneous: Failure to show up at the departure date and time of a Non-refundable Service will result in a compensation fee equivalent to the total value of that service.

         
Refund Policy for Super Tours (Tours & Hotels)

Changes by Traveler: If The Passenger changes a reservation, additionally to the administrative fees mentioned in The General Refund Policy, The Passenger agrees to pay the following compensatory fees: if The Change or Cancellation Date is between 29 and 15 days prior to the Initial Date, $25 per person; if The Change or Cancellation Date is between 14 and 3 days prior to the Initial Date, $50% per person; and if The Change or Cancellation Date is 2 days or less prior to the Initial Date, $100 per person. Initial Date and Total Cost of the Trip for these purposes are publically defined in our Terms and Conditions Policy.

Cancellations by Traveler: If The Passenger cancels a reservation, additionally to the administrative fees mentioned in The General Refund Policy, The Passenger agrees to pay the following compensatory fees: if The Change or Cancellation Date is more than 60 day prior to the trip Initial Date, $75; if The Change or Cancellation Date is between 60 and 30 days prior to the Initial Date, 15% of the Total Cost of the Trip if The Change or Cancellation Date is between 29 and 15 days prior to the Initial Date, 25% of the Total Cost of the Trip; if The Change or Cancellation Date is between 14 and 3 days prior to the Initial Date, 50% of the Total Cost of the Trip; and if The Change or Cancellation Date is 2 days or less prior to the Initial Date, or if you are a no-show, you shall incur a cancellation fee equal to 100% of the Total Cost of the Trip. Initial Date and Total Cost of the Trip for these purposes are publically defined in our Terms and Conditions Policy.

Changes and Cancellation by Us: We will make commercially reasonable efforts to keep all our itineraries as they have been planned; however, the final itinerary may vary due to third parties’ schedules, availability, and other factors beyond our control that may can even lead to a different dates. In those cases we may in our sole discretion substitute services or goods of similar quality for any service or good stated in the itinerary. If for those reasons a tour would be subject to changes that would affect their initially scheduled dates, The Passenger may cancel the reservation at The Passenger’s sole discretion and will be entitled to a full refund of the cost of the trip, and we will not be liable for any other costs, damages, or refunds of any kind for any loss, delay, inconvenience, disappointment, or expense whatsoever in such circumstances.

Cancellation by Us: Every tour requires a minimum number of participants, and we may cancel the tour and refund all your payments if we deem the number of passengers signed up for a given tour to be insufficient to operate the tour. We may cancel any tour at any time before departure for any reason. If a tour is cancelled, our liability is limited to a full refund of your payments, and we will not be liable for any other costs, damages, or refunds of any kind for any loss, delay, inconvenience, disappointment, or expense whatsoever in such circumstances. If for reasons beyond our control, a tour in progress must be interrupted or cancelled, we will in good faith consider refunding a portion of the tour price depending on our actual costs incurred compared to the tour as originally contemplated.

Exclusion: To ensure desired group harmony we may exclude The Passenger from participating in all or any part of the tour if, in our sole discretion, if we consider that The Passenger’s condition or behavior renders The Passenger unfit for the tour or unfit for continuation once the tour has begun (unfitness may include, without limitation, any behavior that, regardless of its cause, is inappropriate or offensive or interferes with the delivery of tour services, or may constitute a hazard or embarrassment); in such case, our liability shall be strictly limited to a refund of the recoverable cost of any unused portion of the tour. Should The Passenger decide not to participate in certain parts of the tour, no refunds will be made for those unused parts of the trip.